Privacy Policy

Last updated: 21 September 2026

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Kanaka Travels ("we", "us", "our") operates the website kanakatravels.com and provides cab, outstation travel, and group/tempo traveller rental services in and around Bangalore, Karnataka, India. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have regarding your information.

By using our website or booking our services, you agree to the practices described in this policy.

1. Information We Collect

When you enquire about or book a trip with us — through our website, phone, or WhatsApp — we may collect:

  • Full name
  • Phone number and/or email address
  • Pickup and drop locations, and trip itinerary details
  • Travel dates and vehicle/service preferences
  • Payment details necessary to process your booking (we do not store full card numbers; payments are processed through secure third-party payment gateways)
  • Any other information you choose to share with us when making an enquiry or booking

If you contact us through our website, we may also automatically collect basic technical information such as your IP address, browser type, and pages visited, to help us understand how our site is used.

2. How We Use Your Information

We use the information we collect only to:

  • Confirm and coordinate your booking (assigning a vehicle and driver, planning the route, etc.)
  • Communicate with you about your trip — confirmations, driver details, changes, or support
  • Process payments for services booked
  • Respond to enquiries, complaints, or support requests
  • Improve our website and services
  • Meet legal, tax, and regulatory obligations (such as GST recordkeeping)

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Sharing of Information

We share personal information only where necessary to deliver our services, including with:

  • Our drivers and operations staff, so they can complete your trip
  • Payment processors, to complete transactions securely
  • Government or regulatory authorities, where required by law (for example, tax filings or law enforcement requests)

We do not share your information with any other third party for their own marketing or commercial use.

4. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Access to customer information is limited to authorized Kanaka Travels staff who need it to fulfil your booking or provide support.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements (such as GST records), after which it is securely deleted or anonymized.

6. Cookies

Our website may use cookies or similar technologies to improve your browsing experience and understand site traffic. You can disable cookies through your browser settings, though this may affect some website functionality.

7. Your Rights

You may contact us at any time to:

  • Request a copy of the personal information we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of your information, subject to our legal recordkeeping obligations
  • Withdraw consent for optional communications (such as promotional messages, if you have opted in)

8. Children's Privacy

Our services are intended for adults booking travel arrangements. We do not knowingly collect personal information directly from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. The "Last updated" date at the top of this page will reflect the most recent revision.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us, or visit our Contact Us page:

  • Kanaka Travels
  • Email: kanakatoursandtravels1@gmail.com
  • Address: 25, Shop No 2, 3rd Main, E Main, 10th Cross, Near Charls School, St Thomas Town, Bengaluru, Karnataka 560084

Grievance Officer: [GRIEVANCE OFFICER NAME], reachable at the email address above, for any concerns regarding this policy or your personal data.

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